Pilates on the Beach Policies – The FINE Print
Class bookings: Group classes can be booked in advance by phone, email or online 60 days to 30 minutes before the class starts. All classes have a 12-hour cancellation notice.
12-hour cancellation policies: For Private or Semi-Private sessions we require 12 hours notice for cancellations. Cancellations made with less than 12 hours notice will incur a $40 cancellation fee. Cancellations made within 1 hour of the appointment time will be charged in full for the session. Appointments can be cancelled by calling or emailing the studio during our regular business hours. (Mon-Thurs 8:00 am-6:00 pm, Friday 8:00-2:00 pm, Sat 8:00 am-12:00 pm). If you are able to reschedule your session within the same 24-hour period with the same instructor or the studio is able to fill your appointment time with another client then no fee will be imposed. If you cancel more than three times in a month you will begin to be charged the full amount for each missed session. For Group Classes we also require 12 hours notice for cancellations. If the studio is able to fill your spot with another client then no fee will be imposed. Cancellations can be made by calling or emailing the studio during our regular business hours listed above or by using our online system
Group Reformer Classes: All clients new to Pilates on the Beach are required to complete an Introductory Class or at least one Private Session before signing up for a Group Reformer Class. Advancement from an All Levels Class to an Intermediate or Advanced Class is at the discretion of the instructors and studio owners. Please speak to your instructor prior to registering for a more advanced class. This is to ensure the safety of the client as well as to maintain the flow of the class.
Prenatal Clients: Contact the studio directly for our prenatal programming.
Automatic reminder emails: Theses are sent out 24-36 hours before your appointment or class. It is the client’s responsibility to check spam/junk mailboxes for any incoming mail. Pilates on the Beach is not responsible for any bounced or failed email communications.
No-show policy: Clients that do not show for their scheduled class or appointment will be charged the full price of the session.
Waitlist policy: If you are on the wait list for a class you will receive an email notification as soon as a spot opens up. Please contact the studio immediately by email or phone to let us know if you will attend the class. If you have not confirmed attendance within two hours you will be removed from the class and the spot offered to the next client on the waitlist.
Late arrivals: Please arrive on time for your scheduled class or appointments. If you are more than 10 minutes late for a class it will be at the discretion of the instructor whether to allow entry into the class. If you are more than 15 minutes late for a class you will not be allowed entry into the class for your safety and so as not to disrupt the flow of the class.
Distraction-free environment: Pilates on the Beach aims to create a quiet and peaceful Pilates practice space. Anyone entering the studio is requested to SILENCE CELL PHONES – no vibration or beeping alerts. Pilates on the Beach provides cubbies for personal belongings, which should be stored neatly. Pilates on the Beach requests that all clients keep conversations to a minimum, both in the studio and the waiting areas
All Pilates class times: Pilates group classes are 55 minutes in length, unless stated otherwise on the class schedule. All group classes require pre-registration.
Group Pilates Instructors subject to change: Any Instructor changes will be noted on our Group Pilates page as soon as they are known about out of courtesy. Pilates on the Beach is under no obligation to give prior notice of any Instructor changes to clients.
Group class one student policies: If only one student is scheduled for a group session the studio may cancel the class after notifying the client of such cancellation or offer client the opportunity to attend a private session at a private rate.
Payment method: Pilates on the Beach accepts cash, credit cards, or local personal checks for any purchase. A $25.00 USD charge is levied for bounced or returned checks. All sales are final. Payment is to be made at time of service.